BDC KPIs for a Car Dealership: What to Measure and What the Numbers Miss
A good BDC dashboard shows speed, contact, appointments and shows. A great one pairs those numbers with what was actually said on the calls and in the replies.
BDCBDC Appointment Show Rate: How Dealerships Get More Buyers Through the Door
Setting an appointment is half the job. The other half is everything that makes a buyer actually turn up, and most of it happens in the first call.
BDCIn-House vs Outsourced BDC: How Dealerships Can Decide
There is no universal right answer between an in-house BDC and an outsourced one. The better question is which fits your store, and how you will know it is working.
BDCBDC Phone Script: Sample Calls for Dealership BDC Agents
Good BDC phone scripts are frameworks, not speeches. Here are sample calls for the situations agents face every day, written to be adapted, not recited.
BDCBDC Agent Onboarding: What the First 90 Days Can Look Like
A new BDC agent's first 90 days set habits that last for years. Here is how many dealerships structure that time, and how to see progress without hovering.
BDCInternet Leads vs. Phone Ups: Different Buyers, Different Process
Internet leads and phone ups are fundamentally different buyers with different mindsets. Here's why they need different handling processes and what to adjust.
BDCWhy Your BDC Needs a Quality Check — Not Just a Volume Check
Call counts and email counts don't tell you if your BDC is actually performing. Here's why activity metrics mask quality problems and what you should measure instead.
BDCThe Difference Between a Good BDC and a Great One
Good BDCs answer the phone and respond to leads. Great BDCs create a competitive advantage that drives measurable revenue. Here's what separates the two.
BDCNew Year, New Lead Process: Setting Up Your BDC for Success
Start the year right by rebuilding your BDC process from the ground up. Actionable steps for dealer principals and GMs to improve lead response, accountability, and conversion rates.
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